Refund and Returns Policy

Refund and Return Policy

At CodeEllipse, we aim to provide the best experience for our customers. To maintain clarity, we have outlined specific conditions for refunds and returns for our digital products.

Refunds

1. Eligibility for Refunds:
   Refunds are only applicable in the following cases:
   • The product has not been installed on your server.The downloaded file is corrupted.The product file is incomplete.
   Refunds will not be provided if:
   • The product has been successfully installed and is functioning as expected.
   • Issues arise due to major changes or modifications made by the user.
2. Refund Request Process:
   To request a refund, please contact us within 2 days of purchase with your order details and a description of the issue. Our team will verify the issue and determine refund eligibility.
   If approved, the refund will be processed to the original payment method within 5-7 business days.

Exchanges

1. Product Exchanges:
   If the product does not meet your needs, you can exchange it for another product of equal value within 2 days of purchase, provided it has not been installed or used.
2. Exchange Process:
   To initiate an exchange, contact our support team with your order details and the product you wish to exchange for. After verification, we will assist you in accessing the replacement product.

Non-refundable Items

Refunds and exchanges will not be applicable for:

• Products that have been successfully installed or used.
• Purchases made beyond the specified refund or exchange periods.

For further questions or assistance, contact us at codeellipse@gmail.com.